FAQs


HOW TO PLAY BRAINWAVE

What is Brainwave?

Brainwave is a gaming platform that hosts exciting games with real prizes as rewards. Subscribe with your phone number, play and win instant prizes or choose your own prize.

Am I charged for playing?

A daily subscription fee of 0.35 is charged . Without a subscription, you will not be able to play the games.

What games are on the brainwave platform?

  • Triv5: Answer 5 questions in 50 seconds to earn coins. The quicker you answer the more coins you earn.
  • Shuffle: Fix the puzzle image to earn the coins at stake.
  • Trivia Stack: Embark on a trivia journey in your topic of choice, answer correctly and complete the journey to get coins.

BRAINWAVE COINS

How do I get coins?

By playing and completing games.

Can I get coins from friends?

No. You can not.

Can I transfer my coins to a friend?

No. You can not.

PRIZES

How do I win real prizes?

Complete games to earn coins and exchange the coins for the prize you want at the Kiosk.

How will I receive my prize?

For intangible prizes such as airtime and mobile money, you will receive your prize instantly on the number you are playing with. For tangible prizes such as t-shirts, bluetooth speakers etc.,you will receive an sms stating a reference number and details on where and when you can pick up your prize. Once your reward is ready, you have 30 days to pick it up. After this period, you will not be able to claim the prize.

Can someone else pick up my prize on my behalf?

Yes, you can have someone else pick up your prize. As long as the person has the reference number sent to you and a valid ID, he/she can pick up your prize. It is therefore encouraged that you keep your reference number private.

What happens if I don’t claim my prize?

If you do not claim your prize or make an arrangement to claim your prize within 30 working days after your prize is ready for pick up, your prize would have been considered forfeited and you can no longer claim it.

Will I receive my coins back if I forfeit my prize?

No , you will not

Can I change my prize?

In the event you change your mind about a prize after you have confirmed it, you will have to message Brainwave to inform us of that decision and which prize you would like instead.

You would have to wait for a maximum of 30 days after the processing days before the item will be changed. You will be notified after 30days, when you will be able to pick up your prize.

The new prize chosen must be not more than the coins used, and is subject to availability of the item. Any coins unused will not be returned.

Can you deliver my prize to me?

No we do not deliver prizes unless otherwise stated as part of the prize.

Can I have a delivery person pick up my prize on my behalf?

Yes you can, you would have to provide the delivery person with the reference number and notify us. Any such a delivery is to be arranged and paid for by the recipient.

Can I send my prize to another number (in the case of intangible prizes)?

No, the number registered is the number that will receive any cash or Airtime won.